Refund & Return Policy

We would like to thank you and appreciate your service or product/service purchase with us on our Website https://dga.tax (hereinafter referred to as “Deepak Gupta & Associates”). Kindly read this policy and the Deepak Gupta & Associates terms and conditions thoroughly as they will give you necessary information and guidelines about your rights and obligations as our customer, with honor to any purchase or service we provide to you.

We execute every effort to give the service to you as per the specifications and timelines specified against each service or product/service bought by you from Deepak Gupta & Associates. However, due to any cause, if we are unable to provide to you the service or product/service you purchased from us, then you shall be entitled to a refund which will be subject to the following circumstances:

1. The Refund shall be only considered in the event there is a clear, visible need with the service or product/service purchased from Deepak Gupta & Associates.

2. In the case a buyer has paid for a service and then demands a refund only because there was a change in mind, the refund shall not be granted as there is no mistake, defect, or onus on Deepak Gupta & Associates.

3. Refund applications shall not be considered after the work has been shared with you in the event of change of mind. However, we shall provide you the option of using the amount paid for by you, for an alternative service in Deepak Gupta & Associates amounting to the same value and the said amount could be implemented in part or whole towards the said new service; and

4. If the application for refund has been proposed at the processing stage of purchased service/product and the service/product has come into the processing stage/completed and the same has been suggested and communicated via email or through any form of communication declaring that the work has been into processing/completed stage, then such refund request shall be considered invalid. Request of refund can be accepted if the product/service is at hold stage. And no discount will be applicable.

If the application for the settlement has been approved by Deepak Gupta & Associates Advisors, the same shall be processed and intimated to you via email. This refund process could take a minimum of 15 (fifteen) business days to process and will be credited to your bank account respectively. We shall examine the refund process with care and ensure that the money spent by you is returned to you at the earliest.

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